11bt Responsible Gaming
At 11bt, gambling is meant to be entertaining — a source of fun, excitement, and recreation. We are fully committed to providing the tools, resources, and guidance every Player needs to stay in control. This page sets out the practical steps you can take and the support available to you at any time.
Gambling Responsibly at 11bt
11bt is Bangladesh's trusted online betting platform, and with that trust comes a deep responsibility. We believe that betting on cricket, exploring slots, or playing live casino games should always remain a leisure activity — never a financial necessity or an escape from daily pressures. Every feature and safeguard on this page exists because responsible gaming is not a policy checkbox for 11bt; it is a genuine operational commitment.
Gambling carries inherent risk. The house edge means that, over time, the mathematical expectation for any player is to spend more than they win. This is true across all forms of gambling — sports betting, casino games, slots, and everything in between. Understanding this reality is the foundation of responsible play. 11bt encourages every Player to treat gambling as entertainment, budget accordingly, and never chase losses.
Players based across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh — can access our full suite of responsible gaming tools directly through their Account settings or by contacting our support team at any time. All tools described on this page are available free of charge and take effect immediately upon request.
If at any point you feel that gambling is no longer fun, that you are spending more than you can afford, or that it is affecting your relationships or mental health, please use the tools on this page or reach out to our support team. There is no shame in asking for help — our team is trained to assist you with discretion and without judgment, around the clock, seven days a week.
Strictly 18+ — 21+ at 11bt
The 11bt platform is restricted to adults aged 21 and above. Age verification is mandatory at registration and during the KYC process. Any Account found to belong to a person under 21 will be closed immediately and all funds returned.
Responsible Gaming Tools
11bt provides a comprehensive set of player-controlled tools to help you manage your gambling activity. All tools are accessible via your Account settings or by contacting support. They take effect immediately and can be adjusted subject to cooling-off periods designed to protect you.
Deposit Limits
Set a maximum deposit amount for any daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits can be made until the period resets. Limits can be reduced immediately; increases take effect only after a 7-day cooling-off period to prevent impulsive decisions. You can set your deposit limit in BDT (Bangladeshi Taka) directly from your Account dashboard — for example, capping weekly deposits at ৳5,000 or ৳10,000 depending on your personal budget.
Loss Limits
Define the maximum amount you are willing to lose over a set period — daily, weekly, or monthly. When your net losses reach the limit you have set, your Account is automatically paused for the remainder of that period. Like deposit limits, loss limit reductions take effect immediately, while increases require the 7-day waiting period. This tool is especially useful for players who want a firm financial safety net without fully pausing their Account.
Session Time Limits
Set a maximum continuous session duration — for example, 30 minutes, 1 hour, or 2 hours. When your session reaches the time limit you have chosen, you will receive a clear on-screen notification and your session will be paused. This prevents extended play sessions that can lead to fatigue-driven decisions. You can also enable optional session reminders at intervals (e.g., every 30 minutes) so you remain aware of how long you have been playing.
Time-Out (Short Break)
If you feel you need a short break from the platform, activate a Time-Out period of 24 hours, 48 hours, 7 days, or 30 days. During a Time-Out your Account is fully suspended — you cannot deposit, bet, or access games. The Time-Out cannot be reversed before the period expires, even if requested. This short-term cooling-off tool is designed for players who feel they need a temporary pause without committing to a full self-exclusion.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel gambling is genuinely becoming a problem. You can request self-exclusion for 3 months, 6 months, 1 year, or permanently. During self-exclusion your Account is closed, promotional communications are stopped, and you will not be permitted to open a new Account during the exclusion period. Self-exclusion requests are processed immediately by our support team and cannot be reversed before the minimum exclusion period has elapsed.
Reality Checks
Enable on-screen Reality Check notifications at regular intervals during play — every 15 minutes, 30 minutes, or 60 minutes. Each Reality Check displays the total time you have been playing in the current session, your net win or loss for the session, and prompts you to decide whether to continue or stop. Reality Checks are a lightweight but powerful awareness tool that helps you stay grounded and make conscious decisions about your play rather than losing track of time.
How to Activate Responsible Gaming Tools
All responsible gaming tools are accessible through your 11bt Account. Follow the steps below to set a limit, take a time-out, or request self-exclusion. If you encounter any difficulty, our support team is available 24/7 to assist you directly.
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1Log in to Your 11bt Account
Access your Account via the 11bt Login page. Use the username and password you registered with. If you have forgotten your credentials, use the account recovery option or contact support at [email protected].
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2Navigate to Account Settings
Once logged in, go to your Account Settings menu. Select the "Responsible Gaming" tab. This section houses all available player-protection tools, including deposit limits, loss limits, session time limits, time-out, and self-exclusion.
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3Choose and Configure Your Tool
Select the tool you want to activate — for example, "Set Deposit Limit". Enter the amount in BDT (e.g., ৳5,000 per week) and select the period. Review your selection carefully before confirming. Reductions take effect immediately; increases carry a mandatory 7-day delay.
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4Confirm and Save
Click the confirmation button. You will receive an on-screen confirmation and a confirmation email to your registered address. Keep this email as a record of the limit or restriction you have set.
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5Contact Support for Self-Exclusion
For self-exclusion requests, we recommend contacting the support team directly at [email protected] in addition to using the Account settings option. Our team will personally confirm receipt, process the exclusion immediately, and ensure no marketing communications are sent to you during the exclusion period.
Are You Gambling Responsibly?
The questions below are adapted from internationally recognised problem gambling screening tools. If you answer "yes" to two or more of these questions, we strongly encourage you to use one or more of our responsible gaming tools or to speak with a support specialist.
Protecting Minors and Underage Players
11bt is strictly an adults-only platform. Every measure described below is in place to prevent individuals under the age of 21 from accessing the platform and its gambling content.
Mandatory Age Verification
Every new Account registration requires date of birth submission. KYC document verification confirms age before any deposit or withdrawal can be processed. Accounts where age cannot be confirmed are suspended pending verification.
Parental Control Software
Parents and guardians sharing devices with minors are encouraged to install parental control software to block access to gambling websites. Tools such as Net Nanny, Qustodio, and similar applications can filter gambling content at the device or network level.
Account Security Guidance
Never share your 11bt Account login credentials with other household members, including children or teenagers. Keep your password confidential and log out fully after each session, especially on shared or family devices. Enable two-factor authentication where available.
Report Underage Access
If you believe a person under 21 has accessed the 11bt platform using a registered Account, please report this immediately to [email protected]. The Account will be suspended pending investigation, and any funds associated with underage play will be returned to the registered payment method.
Practical Tips for Responsible Play
The following practical guidelines help ensure that your gambling experience at 11bt remains enjoyable and within healthy limits. These are not restrictions imposed by 11bt — they are habits that experienced, confident players already follow.
Understanding Problem Gambling
Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour becomes compulsive and difficult to control, despite causing negative consequences. It affects a small but significant proportion of gamblers and can develop gradually over time, often without the person realising it is happening.
In Bangladesh, as across South and Southeast Asia, the social context of gambling means that problem gambling often goes unacknowledged or is hidden from family and community. At 11bt, we want every Player to know that problem gambling is a medical and psychological condition, not a moral failure. It responds well to support, counselling, and practical tools — and the sooner it is addressed, the easier it is to manage.
Common early signs of problem gambling include: spending increasing amounts of time or money on gambling; feeling irritable or anxious when not gambling; prioritising gambling over work, family, or social obligations; hiding gambling activity from others; and experiencing financial difficulty directly linked to gambling spending.
If you recognise these signs in yourself or someone close to you, please use 11bt's self-exclusion or time-out tools immediately and seek independent professional support. Our team can also point you toward external counselling resources appropriate for players in Bangladesh.
Need to Talk? We Are Here.
Our responsible gaming support specialists are available around the clock. Whether you need to activate a limit, request self-exclusion, or simply want to talk through your concerns, reach out — we respond to all responsible gaming enquiries as a priority.
[email protected]Play Smart. Play Responsibly with 11bt.
Gambling should always be fun. If you are ready to continue enjoying 11bt's games within your limits, log in to your Account. If you have questions about our responsible gaming tools, visit our FAQ or explore our full platform.