11bt Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data 11bt collects, how it is used, who it may be shared with, and the rights you hold as a Player. We are committed to handling your information with transparency, care, and strict security standards.
1 Introduction
11bt ("we", "us", "our") operates the online betting and casino platform available at 11bt .io (the "Platform"). We are committed to protecting the personal data of all users, Players, and visitors who interact with the Platform. This Privacy Policy sets out the types of personal data we collect, the purposes for which it is processed, the conditions under which it may be disclosed to third parties, and the rights available to you as a data subject.
This policy applies to all personal data collected through the 11bt website, mobile-optimised pages, customer support channels, and any other touchpoint through which you interact with 11bt. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.
References to "Player", "you", or "your" mean any individual who registers an Account with 11bt, browses the Platform, or otherwise provides personal data to 11bt. References to "Account" mean a registered user account on the 11bt Platform. All time references in this policy are expressed in Bangladesh Standard Time (BST, UTC+6).
2 Data We Collect
11bt collects personal data that is necessary to operate the Platform, verify Player identity, process financial transactions, and comply with applicable obligations. The categories of personal data we collect include:
- Full legal name as it appears on a government-issued identity document.
- Date of birth (used to verify that the Player meets the 21+ age requirement).
- Nationality and country of residence.
- Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh) and postal code.
- Email address and mobile phone number.
- Username and hashed password (passwords are never stored in plaintext).
- Copies of government-issued photo identification (e.g., National ID card, passport, or driver's licence).
- Proof of address documents (e.g., utility bill, bank statement, or mobile wallet statement from bKash, Nagad, or Rocket dated within the last three months).
- Selfie or live photograph for biometric verification where required.
- Source of funds declarations where required under internal risk protocols.
- Deposit and withdrawal transaction records, including amounts in BDT (Bangladeshi Taka), timestamps, and payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).
- Mobile wallet account numbers or partial card numbers associated with payment transactions.
- Betting history, game session records, win/loss records, and bonus redemption history.
- Account balance history and transaction logs.
- IP address and approximate geolocation derived from IP.
- Device type, operating system, browser type and version.
- Session duration, pages visited, features accessed, and click-path data.
- Log files, error reports, and platform performance data associated with your session.
- Records of communications between you and the 11bt support team, including live chat transcripts, email correspondence, and support ticket logs.
- Survey responses, feedback submissions, or promotional competition entries.
- Preferences recorded in relation to marketing communications (opt-in or opt-out status).
3 How We Collect Data
11bt collects personal data through the following channels:
- Directly from you: when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact support, or otherwise voluntarily provide information to 11bt.
- Automatically: through cookies, log files, and similar technologies embedded in the Platform that record technical and usage data during your session. See Section 8 for full details on our use of cookies.
- From third-party payment providers: transaction confirmation data and partial payment identifiers are shared with 11bt by bKash, Nagad, Rocket, Upay, Visa, and Mastercard as part of the payment processing workflow.
- From identity verification services: where 11bt employs a third-party KYC verification partner to assist with document authentication, that partner may return verification results and risk scores to 11bt.
- From game providers: third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may share aggregated session and game-round data with 11bt for the purposes of dispute resolution and game auditing.
4 Purpose of Processing
11bt processes personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration & Identity Data, Communications Data |
| Age and identity verification (KYC) | Registration & Identity Data, KYC Data |
| Processing deposits and withdrawals | Financial & Transaction Data, KYC Data |
| Providing betting and casino services | Financial & Transaction Data, Technical & Usage Data |
| Fraud prevention and security monitoring | All categories as required |
| Responsible gaming compliance and player protection | Registration Data, Financial & Transaction Data, Communications Data |
| Customer support and dispute resolution | Communications Data, Financial & Transaction Data |
| Platform analytics and performance optimisation | Technical & Usage Data (aggregated and pseudonymised) |
| Marketing and promotional communications (where consent given) | Registration Data, Communications Data |
| Legal compliance and record-keeping obligations | All categories as required |
11bt does not use personal data for automated decision-making that produces legal or similarly significant effects on Players, except where required for fraud detection and account security purposes. Where automated risk assessments are applied, affected Players may request human review by contacting support.
5 Legal Basis for Processing
11bt processes personal data on the following legal bases:
- Contractual necessity: Processing that is required to perform the agreement between 11bt and the Player, including account management, bet placement, payment processing, and customer support.
- Legitimate interests: Processing carried out to pursue 11bt's legitimate business interests, including fraud prevention, platform security, abuse detection, and business analytics, provided those interests are not overridden by the Player's fundamental rights and freedoms.
- Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including identity verification, record-keeping, and cooperation with lawful requests from competent authorities.
- Consent: Processing of personal data for direct marketing communications and non-essential cookie placement, where 11bt relies on your freely given, specific, and informed consent. You may withdraw consent at any time by contacting support or adjusting your Account communication preferences.
6 Data Sharing and Disclosure
11bt does not sell personal data to third parties. Personal data may be shared with third parties only in the following circumstances and for the purposes described:
Transaction data is shared with payment processors — including bKash, Nagad, Rocket, Upay, and card network operators — solely for the purpose of processing deposits and withdrawals on your behalf. These providers are contractually bound to handle your data securely and to use it only for the payment processing purpose.
Where 11bt uses a third-party KYC verification service, the personal data necessary to complete identity checks (including document images and personal details) will be transmitted to that partner under a data processing agreement. The partner may not use this data for any purpose beyond the verification task.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive the minimum player session data required to deliver their games within the 11bt Platform. This may include a pseudonymised player identifier, session token, and currency code. Providers do not receive your full name, contact details, or payment information.
11bt may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where required to do so by law, court order, or other legal process. We will notify affected Players of such disclosure where legally permissible to do so.
In the event of a merger, acquisition, restructuring, or sale of assets involving 11bt, personal data held by 11bt may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material changes to data processing practices that result from it.
7 Data Retention
11bt retains personal data for the period necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and operational requirements. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of Account plus 5 years after Account closure |
| KYC verification documents | Duration of Account plus 5 years after Account closure |
| Financial and transaction records | 7 years from the date of the transaction |
| Betting and game session history | 5 years from the date of the session |
| Customer support communications | 3 years from the date of the interaction |
| Technical and usage logs | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 2 years thereafter |
Where a legal obligation, dispute, or investigation requires retention beyond the above periods, data will be held until that obligation, dispute, or investigation is fully resolved. On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
8 Cookies and Tracking Technologies
The 11bt Platform uses cookies and similar technologies to enable core functionality, enhance the user experience, and gather analytics data. Cookies are small text files placed on your device by the Platform when you visit. The following categories of cookies are used:
- Strictly necessary cookies: Essential for the Platform to function. They enable you to log in, maintain your session, and navigate between pages. These cookies cannot be disabled.
- Functional cookies: Remember your preferences such as language settings and display options. Disabling these cookies may affect the functionality of certain Platform features.
- Analytics cookies: Collect aggregated, anonymised data about how Players interact with the Platform — pages visited, time spent, and features used. This data is used to improve Platform performance and user experience.
- Security cookies: Help detect and prevent fraud, bot activity, and unauthorised access attempts. These cookies form part of 11bt's security infrastructure and cannot be disabled without affecting account security.
You may manage cookie preferences through your browser settings. Please note that disabling all cookies will prevent you from logging in or accessing Player Account features. 11bt does not use cookies to serve advertising on third-party websites and does not share cookie data with advertising networks.
9 Security Measures
11bt employs a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption: All data transmitted between your device and the 11bt Platform is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, financial data, and personal information during transmission.
- Encrypted data storage: Sensitive data fields — including passwords and payment identifiers — are stored in encrypted or hashed form. Plaintext passwords are never stored.
- Access controls: Access to personal data held by 11bt is restricted to authorised personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
- Intrusion detection and monitoring: 11bt employs automated monitoring systems to detect and respond to unusual activity patterns, including potential data breaches, login anomalies, and suspicious transaction behaviour.
- Regular security audits: The Platform undergoes periodic security assessments to identify and address vulnerabilities.
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, 11bt will notify affected Players without undue delay and take all reasonable steps to contain and remediate the breach. You can help keep your Account secure by using a strong, unique password and by contacting support immediately if you suspect unauthorised access.
10 Your Data Rights
As a Player whose personal data is processed by 11bt, you hold the following rights in relation to that data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days of receipt.
- Right of access: You have the right to request a copy of the personal data 11bt holds about you, along with information about how it is processed.
- Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected. Players may update some data directly within their Account settings; for other corrections, please contact support.
- Right to erasure: You may request that 11bt delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to 11bt's legal retention obligations — we may be required to retain certain data even after Account closure.
- Right to restriction: You may request that 11bt restrict processing of your personal data in certain circumstances, such as while a dispute regarding accuracy is being resolved.
- Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
- Right to object: You have the right to object to processing based on legitimate interests, and to object to direct marketing at any time. Where an objection to direct marketing is received, processing for that purpose will cease immediately.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
11 Minors and Age Restriction
The 11bt Platform is strictly intended for adults aged 21 and above. 11bt does not knowingly collect personal data from individuals under the age of 21. If a minor is discovered to have registered an Account with 11bt — whether by providing false age information or by other means — that Account will be closed immediately, all funds will be returned to the registered payment method, and all personal data associated with the Account will be deleted as soon as legally permissible.
If you believe that a person under the age of 21 has registered an Account with 11bt using your or a family member's details, please contact our support team immediately at [email protected]. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. For guidance on keeping minors safe online, please visit our Responsible Gaming page.
12 Third-Party Links
The 11bt Platform may contain references to third-party services — including payment providers such as bKash and Nagad, and game providers such as Pragmatic Play and Evolution Gaming. Where third-party services are accessed through or in connection with the 11bt Platform, those third parties operate under their own privacy policies, which are independent of this Privacy Policy.
11bt is not responsible for the privacy practices, data security measures, or content of any third-party services. We encourage Players to review the privacy policies of any third-party service with which they interact, including payment providers and game developers. If you have concerns about how a third-party provider handles your data, please contact that provider directly.
13 Updates to This Policy
11bt reserves the right to update or revise this Privacy Policy at any time. When material changes are made — for example, changes to the categories of data collected, the purposes of processing, or the third parties with whom data is shared — 11bt will notify Players via a notice on the Platform or via the email address registered to your Account, with reasonable advance notice where practicable.
The effective date at the top of this document will be updated to reflect the date on which the revised policy comes into force. Your continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised policy, you may request Account closure by contacting support before the effective date of the change.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 11bt processes your personal data, please contact our support team through the following channels:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24 hours a day, seven days a week, directly through the Platform. Average response times are under five minutes during peak hours.
- Support Hours: 24/7, Bangladesh Standard Time (UTC+6).
Data rights requests — including access, rectification, erasure, and portability requests — will be acknowledged within 72 hours of receipt and fully responded to within 30 days. If your request is complex or you have submitted multiple requests, we may extend this period by a further 30 days and will notify you accordingly.
How 11bt Protects Your Privacy
A summary of the core privacy commitments 11bt upholds for every Player on the platform.
SSL Encryption on Every Page
Every connection to the 11bt Platform is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are encrypted in transit at all times — from the moment you open the site to the moment you close it.
No Plaintext Passwords
Passwords are never stored in plaintext on 11bt servers. All passwords are hashed using industry-standard cryptographic functions before storage, ensuring that even in the unlikely event of a data breach, your password cannot be recovered from stored data.
We Never Sell Your Data
11bt does not sell, rent, or trade personal data to third-party advertisers, data brokers, or marketing platforms. Your data is used solely to operate your Account, process payments, and improve the Platform — never as a commercial product in its own right.
Defined Retention Periods
11bt retains personal data only for as long as necessary. Transaction records are held for 7 years in line with standard financial record-keeping practice; other categories have shorter, clearly defined periods. Data that is no longer needed is securely deleted or anonymised.
You Control Your Marketing Preferences
Promotional emails and marketing messages are only sent to Players who have opted in. You can withdraw consent at any time through your Account settings or by contacting the support team. Opt-out requests are actioned immediately and without condition.
Full Data Rights Access
Every 11bt Player has the right to access, correct, export, restrict, or request deletion of their personal data. Submit your request via email to [email protected] and receive a full response within 30 days. Data portability requests are delivered in machine-readable format.
Questions About Your Privacy?
Our support team is available 24/7 in Bangladesh Standard Time to answer any privacy-related questions, handle data rights requests, or help you manage your Account communication preferences.